Refund Policy

Last updated 15 August 2026

There is a free tier so you can see exactly what Nextbard returns in your niche before paying anything. If you paid anyway and it was not what you expected, we would rather refund you than argue about it.

14-day money-back guarantee

If you are unhappy with a paid plan, email us within 14 days of the charge and we will refund it in full. You do not have to give a reason. This applies to your first payment on any paid plan.

On later renewals we still refund in full if you email within 14 days and have made no substantial use of that period's credits. If you have used most of the allowance, we will normally offer a partial refund for the unused portion instead.

Always refunded

These are not judgement calls. Tell us and the money goes back:

• Duplicate charges — you were billed twice for the same period.
• Charged after cancelling — a renewal went through after you cancelled.
• Technical failure on our side — the service was unavailable, or runs failed and consumed credits without returning results.
• Unrecognised charge — you did not authorise it.

Credits consumed by a run that failed because of a fault on our side are restored to your account automatically. If that has not happened, tell us and we will fix it.

What is not refunded

• Credits spent on runs that worked correctly but returned fewer addresses than you hoped for. Yield depends on your niche and your queries, which is what the free tier is there to test.
• The remainder of a period after you cancel. Cancelling stops the next renewal; you keep your plan until the period you already paid for ends.
• Accounts terminated for breaching the Acceptable Use Policy.

Cancelling instead

If you simply want to stop paying, you do not need a refund and you do not need to email us. Open the console, click Manage subscription, and cancel in the Creem customer portal. It takes one click, costs nothing, and your plan runs to the end of the period you paid for.

How to request a refund

Email support@nextbard.com from the address on the account, and tell us roughly when the charge was made. That is all we need.

• We reply within 3 business days, usually sooner.
• Approved refunds are issued through Creem, our merchant of record.
• The money reaches your card or bank in 5–10 business days, depending on your bank.
• Refunds go back to the original payment method. We cannot send them anywhere else.

Consumer withdrawal rights

If you are a consumer in the EU or UK you have a statutory right to withdraw from a distance contract within 14 days. By starting to use a paid plan immediately you ask us to begin the service during that period; you may still withdraw, and we may charge for what you used before you did. The 14-day guarantee above is at least as generous, so in practice it is the one that applies. Nothing in this policy limits your statutory rights.

Before you file a chargeback

Please email us first. A chargeback takes weeks, costs us a fee and gets you your money no faster than asking would. We have never refused a refund request that fell inside this policy.